We take a proactive approach to the warranty process.

As professionals, we are committed to supporting you through the entire landscaping process. When your project has been completed, our Aftercare Specialist will follow up to ensure you are completely satisfied with our work. If you encounter any issues or concerns, please contact us and we will proceed through the warranty process below.

One Year Check In

We touch base in early Spring. You will be notified of what is covered and the process. Feel free to contact us at any time with any concerns. At that point, we can determine if a yard assessment is required.

Yard Assessment 

We perform a yard assessment. If required, an Aftercare Specialist will perform a landscape assessment, and we will contact you with details outlining the results of the assessment. Together, you and our warranty team will determine the scope of work. Required work will be scheduled, and materials will be ordered.

Completion of Warranty Work

We do the warranty work. We will notify you of the date when the work has been scheduled. We’ll get the work done as promised!

Follow Up

We follow up. Once the work has been completed, we will contact you with a request for customer feedback. We want to know if we missed anything, so we sent out a short warranty survey. The warranty program covers you for one growing year, ensuring all plants that don’t do well will be replaced in the following growing season.

Yearly Follow-Up 

We offer mulch top-up, pruning, consultations, enhancements, and other services to help you maintain your new space.