SALISBURY LANDSCAPING MAINTAINS A PROACTIVE APPROACH TO ENSURE CLIENT SATISFACTION WITH THE WARRANTY PROCESS.
As professionals, we are committed to supporting you through the entire landscaping process. When your project has been completed, our Aftercare Specialist will follow up to ensure you are completely satisfied with our work. If you encounter any issues or concerns, please contact us and we will proceed through the warranty process below.
Our Warranty Process
We touch base in early Spring. You will receive an email outlining what is covered and explaining the process. Feel free to contact us at any time with any concerns. At that point, we can determine if a yard assessment is required.
We perform a yard assessment. If required, an Aftercare Specialist will perform a landscape assessment, you will receive a follow up email outlining the results of the assessment. Together, you and our warranty team will determine the scope of work. Required work will be scheduled and materials will be ordered.
We do the warranty work. You will receive an email with the date of when the work has been scheduled. We’ll get the work done as promised!
We follow up. Once the work has been completed an email will be sent out inviting customer feedback. We want to know if we missed anything, so we send out a short warranty survey. The warranty program covers you for one growing year, ensuring all plants that don’t do well will be replaced in the following growing season.
We offer mulch top-up, pruning, consults, enhancements, and other services to help you maintain your new space.